Call Recording

Possibly one of the most important business tools of the day – the ability to record telephone conversations – and most people don’t do it.

Having the ability to recall a conversation without any ambiguity could be the difference between a disgruntled customer realising that it was what they ordered or an expensive trip to the solicitor. Aside from the conflict resolution side of things, it’s amazing how staff attitudes to your customers change when they know their conversations are recorded and could be recalled at any time.

Using our solution, your inbound calls can be recorded via the use of our 18xx / 0818 / areacall numbers whist your outbound calls can simply be recorded via prefixing your calls (over Eircom) with our 13xxx carrier selection code and we’ll do the rest.

Calls are routed via our switch sites, where we record your calls and then store the recordings in our secure environment for up to two years. Your recording are accessible via our web portal 24/7/365 by using the calling number, dialled number, time, date and destination number as search criteria. If you require us to, we can simple FTP the recordings to your own environment to allow you to store and process them into your CRM system, each call is marked with unique information which easily allows you to sort and identify the recording.

Recordings are compressed in to MP3 for storage – which can be opened with most standard Windows Media Players.

Recording encryption is available on a case by case basis. In our experience different companies use different encryption techniques, so please feel free to tell us your requirements and our team of developers will add your specific encryption routine into the recording process for your calls.

By using the Network Call Recording facility to record your calls it means that you are site and equipment independent whilst have a single access point to retrieve your recordings from.