Call Queuing

Never miss another call with Buzz

Queues are an important part of any business, allowing for the call peaks and troughs to be managed efficiently. The main issues associated with call queues are normally initial equipment costs and then the difficulty associated with the set up and maintenance (changing audios / hold music etc.

• With our system, we queue the calls in our network and only release them to your business or department as and when there are people available to answer the calls.
• Our system can be told the amount of agents which are available to take calls and we will release up to that amount of simultaneous calls into either a conversation or ringing state.
• Visibility of the queue stack is vital to running a successful call centre, so we offer a “Wall Board” view which refreshes every 10 seconds to show this information.
• Our queuing systems are particularly suitable for call centres who answer calls for multiple customers, as this type of environments can suffer from once customer’s campaign swamping all available ISDN lines, consequently all customers become affected.
• A recent development to our queuing facility is a ‘Queue Callback’. This facility allows the caller to keep their position within the queue and opt to be rung back automatically by the system when they are nearing being able to talk to an agent.